Delivering on Promises in Record Time

Have you ever worked with a vendor that is slow to respond? Or one that must be reminded to provide you with information? It’s frustrating and unprofessional to say the least. At Rose Pallet, customer service is our business and that means three things:

First, we communicate. From the initial encounter, you’ll experience the difference. Our staff is passionate about pallets, people, and conversation. When you talk with us, we’ll do our best to provide you with all the information you need to make well-informed decisions. But we’re not afraid to admit we don’t have all the answers. In that case, we’ll find out who does and get back with you.

Second, we are transparent. For example, pricing is never a fun topic to discuss, especially for companies that work on fixed budgets and low margins. But, at Rose Pallet, we feel it’s important to reveal information about our direct raw material costs. By exchanging information and being transparent about the issues facing the industry, pallet buyers can better understand and budget for price fluctuations as well as plan for any other challenges affecting their supply. Pallet market reports are a great resource to help in this endeavor. We’re pleased to provide you with a copy; just ask!

And third, we are responsive. At Rose Pallet, we never make you wait around on us. Our team provides consistent communication updates concerning your orders, delivery, and beyond. And when you need to contact our office, you’ll speak with a live person (not some automated voice system)! While we’re usually available to take your call, if you end up leaving a message, we’ll call you back within 30 minutes.

If you have a supplier that isn’t responsive, don’t waste another minute! Many of our large accounts started off using us as a backup provider. Once they experienced the Rose Pallet difference, they switched over because of our remarkable customer service, quality, and reliable delivery. We now count them among the vast many who are loyal to Rose Pallet.

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