Small but Mighty – Benefits of Doing Business with Independent Pallet Providers

Lately, there has been a lot of M&A activity and consolidation in the pallet industry. Large pallet brokers and service providers are merging to build out their national presence. Yet, pallet buyers beware. Just because a company has the capability to deliver anywhere doesn’t mean they are delivering.

Big companies know that convenience draws us in and makes us less likely to shop around. But when it comes to buying pallets, there is a compelling case to compare providers beyond convenience and geographic reach.

Here’s what to consider:

  1. Service. Does your provider provide personal attention? Seems simple, but the true test comes during emergency situations. Will they answer the call after-hours and do whatever it takes to help?
  2. Responsiveness. Who answers your emails, texts, or calls? Does it have to get routed first? At Rose Pallet, we’re available to personally take your call. If you happen to get our voicemail, our promise is to call you back within 30 minutes.
  3. Agility. Oftentimes, the bigger the company, the more people are involved in decision-making and execution. Smaller providers can typically move more quickly to get you what you need when you need it.
  4. Specialization. Bigger companies strive to be a one-stop-shop. But what if you need a custom, value-engineered solution? At Rose Pallet, pallets are our specialty. We live and breathe them, and we have the resources necessary to assist with even the most challenging of your pallet requirements.
  5. Relationships. Does your provider truly value your business? Do they anticipate your needs? At Rose Pallet, we understand that relationships aren’t formed based on one-time transactions; they’re developed over time and with effort. Our clients know we care about them beyond the purchase.

In the day and age of big business, automated phone prompts, and impersonal email communication, it’s easy to overlook the little things that truly matter. But at Rose Pallet, we love our life’s work, and it shows with every interaction. Put us to the test and experience the difference today!

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