Why Happiness is an Essential Business Practice
In these challenging times, terms like “essential business” and “non-essential business” are being thrown around. Arguably, it’s hard to qualify. But as our owner explains, there is one thing she knows for certain. It is essential to focus on employee happiness because, now more than anything, attitude is contagious.
A happy spirit can go far these days. And, although these last few months have been tough, we still have many reasons to put on a smile. For example, we are very fortunate that we have many options when it comes to buying just about anything. Which vendor you choose may depend on factors such as price, convenience, and quality to name a few.
In the B2B industry, however, there is one variable that can make or break a deal. People. For good or for bad, employees are a large part of why customers buy from one particular business over another.
With helpful and happy employees, a customer may buy even though the price is a little higher. On the flipside, if a customer has one bad encounter with an employee, he or she may not ever buy from that company again—even if the price, convenience, quality, and other factors are present.
That’s why, at Rose Pallet, we employ happy people. Of course, it’s not as easy as a qualifying question during the interview process. No—happiness, like other qualities, is developed or diminished over time. Fortunately, as a small business, our people work closely together and can easily spot when someone deserves recognition for a job well done or, on the other hand, a word of encouragement. This support is what makes our work environment and our people so pleasant.
But, that’s not all. We also make sure all of our staff are dialed in to the overall company objective and that each person knows their role and purpose in making it happen. We cross-train employees to help lighten workloads and provide staff with valuable skills in areas they may not otherwise have been given the opportunity to experience. Last, but not least, we hold team-building events outside of work to build camaraderie.
All of this helps contribute to a happy work life and happy people. But, don’t just take our word for it. Put us to the challenge and experience our passion for pallets and serving you. Not only will buying pallets be a pleasing experience, you might be happier for it. After all, attitude is contagious.